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Implementation & support

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Support Business Hours;
Monday-Friday 8:30am-5:30pm

24×7 Monitoring with phone, remote and onsite support during business hours; 8:30am to 5:30pm, Monday to Friday.

After Hours Emergency Support; Weekends & Public Holidays

Emergency weekend support is available.

your questions answered

We have two display options for each size tag; a black & white display screen label and a black, white & red display screen label.

The communicative distance between the base station and label is 15-50m, they can also reach a height of 7m without any barriers.

The suggested maximum amount of labels per base station is 500, although it is possible to have more.

Please Note* The labels update one by one if they are transmitting to the same base station. Therefore, the more stations you have, the quicker the update.

The handheld reader is used to ‘bind’ and ‘unbind’ the label with the product.

The reader will scan the product barcode, and read the label ID by RFID and then bind them. The label will then display the price of the scanned product.

The reader is most useful in stores with large numbers of ESL labels.

The ESL software or System can be installed on Windows. 

It is not supported by Linux or Mac OS. ESL will not affect other apps.

The ESL system can the read database of product/SKUs information automatically.

Database support: CSV, EXCEL, mySQL, SQL Server, Oracle, ODBC.

Yes you can!

However, you will need an external network server to do this, our engineer can help you set this up.

*If you have more questions that you need answered, we’d love to hear from you.
You can email us at info@www.rapidtech.solutions

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Call: 1300 875 100

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